Providing Customer Service (Call Center) Concerns: 1. 24 -Hour Telephone Service. 2. Informing Consumers About Work On The Networks And Facilities Of Eyath Sa. 3. Informing The Competent Workshop/Head Of Eyath Sa About The Fault/Problems (Telephone And/Or Electronic) Statements (Telephone And/Or Electronic) In Accordance With Eyath Instructions. 4. Registration And Posting Customer Update Messages. 5. Implementation Management Developed By Eyath Sa For The Recording Of The Phone Calls And The Management Of Consumer -Submitted Damage Declarations. 6. Implementation Management Developed By Eyath Sa To Inform Consumers About The Development Of Lesions (Extraordinary And Scheduled). 7. Coordination Of Services Both Between Eyath And Call Center Workers By Applying The Above Tools With The Aim Of Improving The Services Against The Consumer The Services Provided Are Classified As. Following Code Of The Public Procurement Vocabulary (Cpv) 6964214200-1 (Call Center Services). The Estimated Value Of The Contract For A Period Of One (1) Year Amounts To One Hundred Ten Thousand Euros (€ 110,000.00) Now Vat. An Option By One (1) Additional Year, Estimated One Hundred And Ten Thousand Euros (€ 110,000.00), Plus Vat. A Detailed Description Of The Physical And Economic Object Of The Contract Is Given To Annex A Of This Declaration. The Convention Will Be Entrusted By The Criterion Of The Most Economical Interest On The Basis Of The Price.

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