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DK-Copenhagen: supporting services for the government

Contract Award

General Information
Country:   Denmark
City/Locality:   COPENHAGEN
Notice/Contract Number:   eu:14852-2010
Publication Date:   Jan 19, 2010
Buyer:   UDENRIGSMINISTERIET (MINISTRY OF FOREIGN AFFAIRS)
Original Language:   English

Contact Information
Address:   UDENRIGSMINISTERIET (MINISTRY OF FOREIGN AFFAIRS)
COPENHAGEN
Denmark
Web Site:   http://www.um.dk

Goods, Works and Services

 

Summary

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Notice Type: 2280 - Contract award
Regulation of Procurement: European Communities
EU Official Journal Publication: 12/2010, #14852-2010
Referenced Document Number: 273768-2009
Contract Nature: Service contract
Procedure Type: Negotiated without a call for competition
Type of Bid Required: Not applicable
Awarding Criteria: The most economic tender
Successful Bidder: NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT AWARD
DECISION HAS BEEN TAKEN: VF Worldwide Holdings Limited, Kamalacharan Bldg,
Plot 179/180 - Jawahar Nagar Goregaon (West), 400 062 Mumbai, INDIA.
Telesmart International, 15 Rue Du 19 Janvier, 93280 Garches, FRANCE.

Original Text

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CONTRACT AWARD NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Udenrigsministeriet (Ministry
of Foreign Affairs), Asiatisk Plads 2, Attn: Ole Brix Andersen, 1448
Copenhagen, DENMARK. Tel. +45 33920000. E-mail: oleand@um.dk. Fax +45
32540533.
Internet address(es):
General address of the contracting authority: http://www.um.dk.
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
Ministry or any other national or federal authority, including their
regional or local sub-divisions.
General public services.
The contracting authority is purchasing on behalf of other contracting
authorities: no.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract: Outsourcing of receipt of
applications for visa and residence/work permits and preliminary tasks.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category No 27.
Main site or location of works, place of delivery or of performance: Main
place of performance: The main places of performance will be in the
following 17 countries in Europe, Middle East, Asia and Africa:
1. Albania (Tirana);
2. Algeria (Algier);
3. China (Beijing, Shanghai and Guangzhou);
4. Egypt (Cairo);
5. Ghana (Accra);
6. India (New Delhi);
7. Indonesia (Jakarta);
8. Pakistan (Islamabad);
9. Russia (Moscow and St. Petersburg);
10. Singapore (Singapore);
11. South Africa (Pretoria);
12. Syria (Damascus);
13. Taiwan (Taipei);
14. Thailand (Bangkok);
15. Turkey (Ankara and Istanbul);
16. Ukraine (Kiev);
17. United Kingdom (London).
II.1.4) Short description of the contract or purchase(s): The contracts
cover the provision of services related to the receipt of applications for
visa and residence/work permits and preliminary tasks in connection with
20 Danish missions in Europe, Middle East, Asia and Africa. Based on the
numbers of recent years, the estimated number of applications in the
countries and cities in scope will be approximately 100 000.
The call for tender is divided into lots. The Danish Ministry of Foreign
Affairs has signed one agreement for each of the countries mentioned in
section II.1.2 - except lot no. 10 (Singapore), which has been cancelled.
Telesmart International is awarded the following lots:
— Albania,
— Algeria,
— Egypt.
VF Worldwide Holding Ltd. is awarded the following lots:
— China,
— Ghana,
— India,
— Indonesia,
— Pakistan,
— Russia,
— South Africa,
— Syria,
— Taiwan,
— Thailand,
— Turkey,
— Ukraine,
— United Kingdom.
The services comprise the following tasks:
— setting up a homepage for information on Danish visa and residence
permit legislation and procedures or insertion of this information in
existing homepage,
— training staff to handle applications for Danish visas and residence
permits,
— receipt of visa applications and applications for residence permits,
— receipt of the corresponding fees,
— check of the completeness of the applications including annexed
documentation, including a check that the documentation has been issued by
the person, company or institution referred to,
— booking of appointments for applicant interviews,
— entering visa application data in a web-based application (Visa Self
Service) or transferring filled-in paper based applications to the mission
stated in the agreement with the service provider,
— capture of biometric data (photographs of face and fingerprints),
— electronic transfer of biometric data to a suitable point of reception
(via network or solid data transfer media),
— transport of documents to and from the Danish mission specified in the
agreement with the service provider,
— transfer of fees to the bank account of the mission as specified in the
agreement with the service provider,
— handing out of passports and annexed documentation to the applicants,
— answering telephone inquiries concerning rules and legislation on visas
and residence permits, application status etc.
The Ministry of Foreign Affairs will provide a web-based application to be
used by the service provider for entering the visa application data.
The Ministry of Foreign Affairs will provide equipment for capturing
biometric data.
The implementation of the web-based application and the biometric data
capture equipment will proceed in a series of phases beginning with a
limited number of pilot installations followed by a gradual roll-out.
Pilot installations are planned in London, Ankara, Istanbul and Bangkok
for immediate launching after signature of the agreements independently of
the availability of the web-based application and the biometric data
capture equipment.
The service provider will receive no payments from the Ministry of Foreign
Affairs or the Danish missions, but will be entitled to a fee of at most
30 EUR or equivalent in local currency from each applicant. The service
provider may offer additional services for a fee. These services include
photocopying, passport photographs and courier service for delivery of
passports and documentation.
II.1.5) Common procurement vocabulary (CPV): 75130000, 79131000,
79420000, 79211100, 79342320, 63510000, 63513000, 79512000.
II.1.6) Contract covered by the Government Procurement Agreement (GPA):
No.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Negotiated without a call for competition.
Justification for the award of the contract without prior publication of a
contract notice in the Official Journal of the European Union:
j) All tenders submitted in reply to an open procedure, a restricted
procedure or competitive dialogue were irregular or inacceptable. Only
those tenderers were included in the negotiations which have satisfied the
qualitative selection criteria: yes.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of
1. The quality of services. Weighting: 1.
2. The service fees. Weighting: 1.
3. The detailed time schedule. Weighting: 1.
4. The administrative and technical advantage for the customer in signing
agreements. Weighting: 1.
IV.2.2) An electronic auction has been used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.2) Previous publication(s) concerning the same contract: Contract
notice
Notice number in the OJEU: 2009/S 190-273768 of 2.10.2009.
SECTION V: AWARD OF CONTRACT
V.1) Date of contract award decision: 22.12.2009.
V.2) NUMBER OF OFFERS RECEIVED: 2.
V.3) NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT
AWARD DECISION HAS BEEN TAKEN: VF Worldwide Holdings Limited, Kamalacharan
Bldg, Plot 179/180 - Jawahar Nagar Goregaon (West), 400 062 Mumbai, INDIA.
V.5) THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED: No.
V.1) Date of contract award decision: 14.1.2010.
V.2) NUMBER OF OFFERS RECEIVED: 2.
V.3) NAME AND ADDRESS OF ECONOMIC OPERATOR IN FAVOUR OF WHOM A CONTRACT
AWARD DECISION HAS BEEN TAKEN: Telesmart International, 15 Rue Du 19
Janvier, 93280 Garches, FRANCE.
V.5) THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED: Yes. Value or
proportion of the contract likely to be sub-contracted to third parties:
Not known.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY
COMMUNITY FUNDS: No.
VI.2) ADDITIONAL INFORMATION: Lot no. 10 (Singapore) is cancelled.
Regarding section II.2: It is not possible to estimate the total value of
the contracts since the value depends on the future number of applications
for visa and residence/work permits in the relevant countries and cities.
Regarding section IV.2: There was no weighting assigned to the award
criteria. The subcriteria were fixed in order of priority.
Regarding Annex D: Since the contract is considered a public service
contract as listed in Annex II B, the Contracting Authority entered into a
negotiated procedure by analogy with article 30 (1) (a) of the Directive.
VI.3) PROCEDURES FOR APPEAL:
VI.3.1) Body responsible for appeal procedures: The Danish Complaints
Board (Klagenævnet for Udbud), The Danish Commerce and Companies Agency
(Erhvervs- og Selskabsstyrelsen), Kampmannsgade 1, 1780 Copenhagen V,
DENMARK. Tel. +45 33307700. URL: www.klfu.dk. Fax +45 33307600.
Body responsible for mediation procedures:
(There is no body responsible for mediation procedures).
VI.3.2) Lodging of appeals: Precise information on deadline(s) for
lodging appeals: There are no deadlines for lodging appeals. When lodging
an appeal the complainant has to inform the contracting authority in
writing of the alleged violation and the fact that the appeal has been
lodged.
VI.3.3) Service from which information about the lodging of appeals may
be obtained: The Danish Competition Authority (Konkurrencestyrelsen),
Nyropsgade 30, 1780 Copenhagen V, DENMARK. E-mail: ks@ks.dk. Tel. +45
72268000. URL: www.ks.dk. Fax +45 33326144.
VI.4) DATE OF DISPATCH OF THIS NOTICE: 18.1.2010.
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