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Learning Management System for Strategic Management Services Branch, Ministry of Revenue

Request For Proposals

General Information
Country:   Canada
City/Locality:   Ontario
Notice/Contract Number:   can:186056
Publication Date:   Nov 17, 2009
Deadline:   Dec 4, 2009
Buyer:   Ministry of Government and Consumer Services, Ontario Shared Services Supply Chain Management Goods & Services Procurement Branch
Original Language:   English

Contact Information
Address:   Louise Borrice-Cummings
700 University Ave 6th Floor
Toronto, ON M7A 2S4
Canada
Telephone:   (000)000-0000x000
Fax:   (416)212-6909
Email:   Click here

Goods, Works and Services

 

Original Text

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Learning Management System for Strategic Management Services Branch, Ministry of Revenue


RFP #OSS-078114

Proposal Document –78 Pages

4.1.1 Timetable

The following is the schedule for this RFP:

• Issue Date of RFP November 16, 2009
• Proponent's Deadline for Questions 4:00 pm on November 26, 2009
• Deadline for Issuing Addenda 4:00 pm on November 30, 2009
• Proposal Submission Deadline 11:00:00 a.m. (Toronto Time) on December 4, 2009
• Period for Which Proposals are Irrevocable
after Proposal Submission Deadline 120 days


GSIN’s TO BE USED:

Learning Management Systems. GSIN codes: U008F, U008N, U009B, U008G.


TITLE OF RFP (within 26 characters including spaces):


Learning Management System

DESCRIPTION FOR MERX
2.1 Background

The Ministry of Revenue (MOR) supports the Ontario government’s agenda by strengthening Ontario businesses through an efficient tax system and making voluntary compliance as easy as possible, being responsive to the needs of small businesses, modernizing government through an integrated approach to customer service and supporting low-income and working families.

The Ministry administers most of the province’s tax statutes as well as a number of tax incentive and benefit programs. The tax revenues collected provide the fiscal foundation upon which many of the government programs rely. The Ministry promotes the integrity of the province’s self-assessing tax system by encouraging compliance through taxpayer education and customer service, while discouraging non-compliance through enforcement activities.

The Ministry currently supports training for approximately 2500 staff and is in its fourth year of leveraging LMS technology to create, deliver and track instructor-led and online courses offered to staff. Last fiscal year, MOR delivered 684 instructor-led training sessions and hosted 60 online courses, resulting in 9,384 online course completions.

Ministry instructional designers develop approximately 6-8 online courses per year and require audio recording services to enhance course development.



The LMS is also used to access virtual classroom sessions (20 seats per session) enabling MOR to train staff remotely, resulting in reduced travel and training costs.

With the implementation of a harmonized sales tax (to be administered by the federal government), the Ministry may experience a number of staffing changes resulting in a reduced complement. Alternatively, the Ministry may require additional licences should staff levels increase or opportunities arise to partner with other OPS business initiatives.

2.2 Description of Deliverables
For Summary of Deliverables table, please see the RFP.

2.3 Purpose and Scope
The Ministry is looking to establish a contractual commitment with one (1) proponent for hosting, installing, configuring and operating an LMS and an associated help desk for support services, for a period of two (2) years, with the capability of extending this for one (1) more year at the sole discretion of the Ministry.

Associated training will be provided to MOR’s LMS users for the first year with an option to continue for an additional year (see 2.4.3 Training Services and Support for more details).

Proponents are requested to propose a cost effective solution through a competitive bid that recognizes potential change in the client base and/or future fluctuations. The Ministry expects proponents to respond to the long-term potential of this opportunity by ensuring that the proposed price presents good value to the Ontario taxpayers in the current tight fiscal climate.
2.4 Summary of Deliverables
The purpose of this RFP is to select a proposal from a qualified proponent to provide user licenses to access a hosted Learning Management System (LMS) and LMS hosting and support services for the term of the contract (2 years, plus 1 optional year). LMS access will be structured as unlimited user access, based on ‘per 500 users’.

The successful proponent is also required to provide the following “ongoing”, “additional” and “one-time only” products and/or services:

A) Ongoing Products/Services (required throughout the contract)
1) LMS hosting
2) Technical services and support (all components)
3) Help desk services and support
4) Software and hardware maintenance and upgrades

B) Additional Products/Services (may be required, upon request, throughout the
term of the contract)
5) Voice recording services for course development at the rate of approximately 4-6 courses per year, as required
6) Access to virtual classroom services, based on 20 seats/month, per year
7) LMS training, as required

C) One Time Only Products/Services
8) Successful setup/installation of the LMS on the proponent’s host site
9) Transfer/load MOR data (e.g. user profile information, learning history and all related data) to the LMS
10) Provide digital/electronic data (see 2.4.8 Contract Completion Requirements)


Mandatory Requirements:
********************
4.3.1 Tenders Submitted Only in Prescribed Manner
Tenders must be submitted by the following method:

Proposals must be submitted by the following method:

(a) a proponent must submit one (1) original signed by an authorized representative (prominently marked “Original”) and three hard copies and one electronic copy in Microsoft Word format on USB Flash Drive or CD-ROM of its proposal in a sealed package with the Proposal Return Label affixed to the outside of the sealed package. Proposals are to be prominently marked with the RFP title and number (see RFP cover), with the full legal name and return address of the proponent, and with the Proposal Submission Deadline date and time;

(b) The Rate Bid Form is to be submitted in a separate sealed envelope apart from the rest of the Proposal. The sealed envelope containing the Rate Bid Form should be placed with the rest of the Proposal into a sealed package with the Proposal Return Label attached.

(c) Proposals must be submitted to the address set out on the Proposal Return Label.

Proposals submitted in any other manner may be disqualified.

In the event of a conflict or inconsistency between the hard copy and the electronic copy of the Proposal, the hard copy of the Proposal shall prevail.

Please ensure that Proposal submissions are delivered directly to Ontario Shared Services on the 6th FLOOR at the address noted in Appendix F.

Proposals submitted in any other manner will be disqualified.

Mandatory Forms
Form of Offer (Appendix B);
Rate Bid Form (Appendix C) in a separate sealed envelope apart from the rest of the Proposal);
Tax Compliance Form (Appendix D)
Reference Form (Appendix E)

*** In order to be considered, proposals in response to this RFP must be received by Ontario Shared Services, no later than December 4, 2009 at 11:00:00.a.m., (Toronto Time).

*** All enquiries regarding aspects of this RFP that have not been addressed in this RFP should be sent via e-mail to Louise Borrice-Cummingsl@ontario.ca, no later than 4:00 p.m. on November 26, 2009. ***

Proponents must obtain this RFP package through MERX.

Please note that MERX contains an "auto update" feature that is normally active. When the "auto update" feature is active MERX will automatically send to you, by fax or courier, all subsequent documents related to that RFP or opportunity, including notices of meetings, Qs and As, and updates or addenda to the RFP.

In the event that a Proponent de-activates the "auto update" feature, the Proponent is at risk of not complying with the mandatory requirements in the RFP and having the Proposal rejected.



Original notice
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