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E-Alicante: external satisfaction surveys

Request For Proposals

General Information
Country:   Spain
City/Locality:   ALICANTE
Notice/Contract Number:   eu:246103-2009
Publication Date:   Sep 5, 2009
Deadline:   Oct 19, 2009
Buyer:   OFFICE FOR HARMONIZATION IN THE INTERNAL MARKET (TRADE MARKS AND DESIGNS)
Original Language:   English

Contact Information
Address:   OFFICE FOR HARMONIZATION IN THE INTERNAL MARKET (TRADE MARKS AND DESIGNS)
ALICANTE, Alicante / Alacant
Spain
Web Site:   http://oami.europa.eu/ows/rw/pages/OHIM/publicProcurement/publicProcurement.es.do

Goods, Works and Services

 

Summary

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Notice Type: C398 - Contract notice
Regulation of Procurement: European Institution/Agency or International Organisation
EU Official Journal Publication: 171/2009, #246103-2009
Contract Nature: Service contract
Procedure Type: Open procedure
Type of Bid Required: Global tender
Awarding Criteria: The most economic tender

Original Text

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CONTRACT NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Office for Harmonization in
the Internal Market (Trade Marks and Designs), Avenida de Europa, 4,
Contact: Mrs Catherine Laribi, E-03008 Alicante. Tel. +34 965139134.
E-mail: procurementGSD@oami.europa.eu. Fax +34 965138500.
Internet address(es):
General address of the contracting authority:
http://oami.europa.eu/ows/rw/pages/OHIM/publicProcurement/
publicProcurement.es.do.
Further information can be obtained at: As in above-mentioned contact
point(s).
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained at:
As in above-mentioned contact point(s).
Tenders or requests to participate must be sent to: As in above-mentioned
contact point(s).
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
European institution/agency or international organisation.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting authority:
External satisfaction surveys.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category: No 10.
Main place of performance: Alicante, SPAIN.
NUTS code: ES521.
II.1.3) The notice involves: The establishment of a framework agreement.
II.1.4) Information on framework agreement: Framework agreement with a
single operator.
Duration of the framework agreement: Duration in year(s): 4.
Estimated total value of purchases for the entire duration of the
framework agreement:
Estimated value excluding VAT: 245 000 EUR.
II.1.5) Short description of the contract or purchase(s): The OHIM
intends to award a service framework contract, which in the context of the
overall communication strategy of the Office, should allow to carry out
external satisfaction surveys. In particular, the OHIM wishes to carry out
annual satisfaction and ad hoc surveys on specific matters, mainly related
to industrial property, in order to identify customer service issues and
to obtain relevant data about desired improvements and developments, user
expectations and existing service levels.
II.1.6) Common procurement vocabulary (CPV): 79300000.
II.1.7) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.1.8) Division into lots: No.
II.1.9) Variants will be accepted: No.
II.2) QUANTITY OR SCOPE OF THE CONTRACT
II.2.1) Total quantity or scope: In the context of the overall
communication strategy of the OHIM, the framework contract to be awarded
is aimed to allow the Office to carry out external satisfaction surveys,
in order to meet the following objectives:
understanding the expectations and needs of the users of the systems;
determining how well the OHIM is satisfying these expectations and needs;
assisting the OHIM to assess how to improve user satisfaction by defining
service standards based on the findings;
establishing priorities and goals for the improvement of its services in
order to meet the expectations of the users of the system;
evaluating the impact, in terms of user satisfaction, of the changes to
the procedures and service provided by the OHIM.
Estimated value excluding VAT: 245 000 EUR.
II.2.2) Options: No.
II.3) DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION: Duration in
months: 48 (from the award of the contract).
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required: The submission of a tender is
not subject to lodging a preliminary deposit. No performance guarantee is
required. The framework contract is not subject to the submission of a
performance bank guarantee.
III.1.4) Other particular conditions to which the performance of the
contract is subject: No.
III.2) CONDITIONS FOR PARTICIPATION
III.2.1) Personal situation of economic operators, including requirements
relating to enrolment on professional or trade registers: Information and
formalities necessary for evaluating if requirements are met: Tenderers
shall be excluded from this invitation to tender where:
a) they are bankrupt or being wound up, are having their affairs
administered by the courts, have entered into an arrangement with
creditors, have suspended business activities, are the subject of
proceedings concerning those matters, or are in any analogous situation
arising from a similar procedure provided for in national legislation or
regulations;
b) they have been convicted of an offence concerning their professional
conduct by a judgment which has the force of 'res judicata';
c) they have been guilty of grave professional misconduct proven by any
means which the contracting authorities can justify;
d) they have not fulfilled obligations relating to the payment of social
security contributions or the payment of taxes in accordance with the
legal provisions of the country in which they are established or with
those of the country of the contracting authority or those of the country
in which the framework contract is to be performed;
e) they have been the subject of a judgment which has the force of 'res
judicata' for fraud, corruption, involvement in a criminal organisation or
any other illegal activity detrimental to the Communities' financial
interests;
f) they are currently subject to an administrative penalty;
g) they are subject to a conflict of interest;
h) they are guilty of misrepresentation in supplying the information
required by the contracting authority as a condition of participation in
the procurement procedure or fail to supply this information.
Tenderers must show that they are not in one or more of the situations
listed above.
Candidates and tenderers shall provide together with their offer a solemn
declaration, duly signed and dated and presented before a judicial or
administrative authority, a notary or a qualified professional body in his
country of origin or provenance, stating that they are not in one of the
situations referred to the points (a) to (h) above.
At the end of the award procedure, tenderer to whom the contract is to be
awarded must, as an obligation, and to avoid being excluded from the call
for tender, give evidence that it is not in one of the situations referred
to above. The tenderer shall have a 15 calendar day delay (the time limit
might be extended in exceptional cases) preceding the signature of the
contract for providing the requested evidences hereunder:
In relation to items (a), (b) and (e) above, relevant extract(s) from the
judicial record or, failing that, equivalent documentation issued by a
judicial or administrative authority in the country where they are
established. The extract(s) or equivalent documentation must be the most
recent available. Depending on the national legislation of the country in
which they are established, these documents must relate to entities with
legal personality and/or natural persons; in the latter case, they must
relate to the person(s) empowered to represent the tenderer and sign the
framework contract if the tender is successful. The tenderer may already
present, together with the offer, part or totality of these evidences, if
it so wishes.
In relation to item (d) above, the most recent certificates issued by the
competent social security and tax authorities of the country where they
are established. Where no such certificate is issued in that country, this
can be replaced by a sworn or solemn statement made before a judicial or
administrative authority, a notary or a qualified professional body in
that country. The statement provided must be dated less than 4 months
before the final date for submission of tenders. Depending on the national
legislation of the country in which they are established, these documents
must relate to entities with legal personality and/or natural persons; in
the latter case, they shall relate to the person(s) empowered to represent
the tenderer and sign the framework contract if the tender is successful.
The tenderer may already present, together with the offer, part or
totality of these evidences, if it so wishes.
In relation to items (c), (f), (g) and (h) above, the solemn statement
referred to above is valid.
III.2.2) Economic and financial capacity: Information and formalities
necessary for evaluating if requirements are met: In order to prove that
the tenderer has sufficient economic and financial capacity to perform the
framework contract, the following documentation must be presented:
— evidence of professional risk indemnity insurance for a minimum coverage
of 50 000 EUR,
— solvency bank certificates of the company,
— balance sheets or extracts from balance sheets for at least the last 3
financial years for which accounts have been closed, or equivalent
documentation (e.g. where company law in the country in which the tenderer
is established does not require publication of balance sheet),
— a statement of overall turnover during the last 3 financial years.
A minimum cumulative company turnover of 250 000 EUR during the last 3
years for which accounts have been closed is required.
— If the tenderer relies on the capacities of other entities (e.g. a
parent company), a written undertaking on the part of those entities
confirming that they will place the resources necessary for performance of
the framework contract at the disposal of the tenderer.
III.2.3) Technical capacity: Information and formalities necessary for
evaluating if requirements are met:
Tenderers are required to prove that they have sufficient technical and
professional capacity to perform the framework contract. To that end they
should present documentation as to the following criteria:
— presentation of the company (history, activities, …),
— the educational and professional qualifications of the service provider
or contractor and/or those of the company's managerial staff and, in
particular, those of the person or persons responsible for providing the
services or carrying out the works,
— a list of major contracts performed similar to those described in this
invitation to tender in terms of size and complexity, making a distinction
between contracts awarded by public bodies and private institutions. For
contracts awarded by public bodies, please attach for each of the
contracts listed a certificate issued by the competent authority of the
body concerned,
— presentation of the proposed team foreseen, with detailed profile of
each team member, including provision of curricula vitae. Presentation of
the profiles with the European curriculum vitae is preferred,
— proof of enrolment in the professional register,
— declaration certifying that, if awarded the framework contract, and if
the services will be performed on Spanish territory, the tenderer
undertakes to comply with Spanish legislation on health and safety at
work.
III.2.4) Reserved contracts: No.
III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1) Execution of the service is reserved to a particular profession:
No.
III.3.2) Legal entities should indicate the names and professional
qualifications of the staff responsible for the execution of the service:
Yes.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Open.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of the criteria stated in the specifications, in the invitation to
tender or to negotiate or in the descriptive document.
IV.2.2) An electronic auction will be used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.1) File reference number attributed by the contracting authority:
AO/018/09.
IV.3.2) Previous publication(s) concerning the same contract: No.
IV.3.3) Conditions for obtaining specifications and additional documents
or descriptive document: Time limit for receipt of requests for documents
or for accessing documents: 13.10.2009.
Payable documents: no.
IV.3.4) Time-limit for receipt of tenders or requests to participate:
19.10.2009.
IV.3.6) Language(s) in which tenders or requests to participate may be
drawn up: Spanish. Danish. German. Greek. English. French. Italian. Dutch.
Portuguese. Finnish. Swedish. Czech. Estonian. Hungarian. Lithuanian.
Latvian. Maltese. Polish. Slovak. Slovenian. Irish. Bulgarian. Romanian.
IV.3.7) Minimum time frame during which the tenderer must maintain the
tender: Duration in month(s): 6 (from the date stated for receipt of
tender).
IV.3.8) Conditions for opening tenders: Date: 9.11.2009 - 11:00.
Place: At the Office's premises in Avenida J.C. Combaldieu, 5, 03008
Alicante, SPAIN.
Persons authorised to be present at the opening of tenders: yes.
Each tenderer may send up to 2 representatives. The Office should be
informed by fax on +34 965138500 or by e-mail to
procurementGSD@oami.europa.eu of the names and identity document numbers
of the visitors before 3.10.2009.
The sole purpose of the opening session is to check compliance with the
formal requirements for the submission of tenders referred to in point 5
of this tender specifications. The framework contracts will not be awarded
during this opening session.
No information on the content of the tenders will be divulged at this
meeting.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) THIS IS A RECURRENT PROCUREMENT: No.
VI.2) CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU
FUNDS: No.
VI.4) PROCEDURES FOR APPEAL
VI.4.1) Body responsible for appeal procedures: European Commission, rue
de la Loi/Wetstraat 200, B-1049 Brussels. E-mail: Markt-D2@ec.europa.eu.
Body responsible for mediation procedures:
EU Ombudsman, 1 avenue du Président Robert Schuman, PO Box 403, F-67001
Strasbourg. E-mail: euro-ombudsman@europarl.europa.eu.
VI.4.2) Lodging of appeals: Precise information on deadline(s) for
lodging appeals: According to Article 118 of Council Regulation (EC) No
40/94 of 20.12.1993 on the Community trademark, 'Referral shall be made to
the European Commission within 1 month of the day on which the party
concerned first became aware of the act in question'.
VI.5) DATE OF DISPATCH OF THIS NOTICE: 26.8.2009.
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