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IRL-Dublin: research consultancy services

Request For Proposals

General Information
Country:   Ireland
City/Locality:   DUBLIN
Notice/Contract Number:   eu:200806-2009
Publication Date:   Jul 21, 2009
Deadline:   Aug 14, 2009
Buyer:   ELECTRICITY SUPPLY BOARD
Original Language:   English

Contact Information
Address:   ELECTRICITY SUPPLY BOARD
DUBLIN, Dublin
Ireland
Web Site:   www.esb.ie

Goods, Works and Services

 

Summary

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Notice Type: 2540 - Contract notice
Regulation of Procurement: European Communities, with participation by GPA countries
EU Official Journal Publication: 137/2009, #200806-2009
Contract Nature: Service contract
Procedure Type: Negotiated procedure
Type of Bid Required: Global tender
Awarding Criteria: The most economic tender

Original Text

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CONTRACT NOTICE – UTILITIES
Services
SECTION I: CONTRACTING ENTITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Electricity Supply Board, 27
Lower Fitzwilliam Street, Contact: Procurement, Customer Supply & Group
Services, Attn: Margaret Custy, IRL-Dublin 2. Tel. +353 17027996. E-mail:
sharedservices.procurement@esb.ie. Fax +353 16384797.
Internet address(es):
General address of the contracting entity: www.esb.ie.
Further information can be obtained at: As in above-mentioned contact
point(s).
Specifications and additional documents (including documents for a dynamic
purchasing system) can be obtained at: As in above-mentioned contact
point(s).
Tenders or requests to participate must be sent to: As in above-mentioned
contact point(s).
I.2) MAIN ACTIVITY OR ACTIVITIES OF THE CONTRACTING ENTITY: Electricity.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting entity:
Market Research Consultancy Services.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category: No 10.
Main place of performance: Dublin, IRELAND.
NUTS code: IE021.
II.1.3) The notice involves: The establishment of a framework agreement.
II.1.4) Information on framework agreement: Framework agreement with
several operators
Number of participants to the framework agreement envisaged:7.
Duration of the framework agreement Duration in year(s): 3.
II.1.5) Short description of the contract or purchase(s): ESB wishes to
appoint a panel of agencies specialising in Qualitative & Quantitative
Market Research to conduct market research as determined by the business
needs over the period of the agreement. Contract duration will be 3 years
with an option to extend for a further 2 years by mutual agreement. The
initial users of he panel will be ESB Customer Supply and ESB Energy
Services.
II.1.6) Common procurement vocabulary (CPV): 73210000.
II.1.7) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.1.8) Division into lots: No.
II.1.9) Variants will be accepted: No.
II.2) QUANTITY OR SCOPE OF THE CONTRACT
II.2.1) Total quantity or scope: Provision of a thorough understanding of
residential and business customers' behaviour, perceptions, attitudes and
their relationship with ESB Customer Supply through a range of projects or
assignments in the following typical areas:
1. provide an understanding of which aspects of service are important to
customers;
2. research and develop a clearer understanding of the appropriate style
and tone of customer communications.
II.2.2) Options: No.
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required: To be specified in tender
documents.
III.1.2) Main financing conditions and payment arrangements and/or
reference to the relevant provisions regulating them: To be specified in
tender documents.
III.1.3) Legal form to be taken by the grouping of economic operators to
whom the contract is to be awarded: Where a grouping of service providers
express interest, it shall be a requirement of ESB that one member of the
group accept full contractual responsibility for delivery of the services,
Where appropriate, the intended contractual responsibility member of any
grouping or consortium must be identified in responding to this notice.
III.1.4) Other particular conditions to which the performance of the
contract is subject: No.
III.2) CONDITIONS FOR PARTICIPATION
III.2.1) Personal situation of economic operators, including requirements
relating to enrolment on professional or trade registers: Information and
formalities necessary for evaluating if requirements are met: A supplier
wishing to be considered for inclusion in this tender must supply the
following information in responding to this notice:
1. Supplier name and address
2. Full contact details (phone, fax, email) of the representative handling
this expression of interest.
3. A brief profile of the supplier's organisation, including date of
establishment, overall structure, number of employees per function and
location, principal activities and areas of research specialisation and
details of at least 3 similar key research held
4. Details of quality systems, IT systems, professional accreditations,
etc, operated by the company.
5. See also III.2.3 Technical Capacity below.
III.2.3) Technical capacity: Information and formalities necessary for
evaluating if requirements are met: Please provide a summary of the
supplier's qualitative and quantitive market research experience.
III.2.4) Reserved contracts: No.
III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1) Execution of the service is reservedto a particular profession:
No.
III.3.2) Legal persons should indicate the names and professional
qualifications of the staff responsible for the execution of the service:
No.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Negotiated
Candidates have already been selected: no.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of the criteria stated in the specifications or in the invitation to
tender or to negotiate.
IV.2.2) An electronic auction will be used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.1) File reference number attributed by the contracting entity:
SS/CON/959.
IV.3.2) Previous publication concerning the same contract: No.
IV.3.3) Conditions for obtaining specifications and additional documents:
Payable documents: no.
IV.3.4) Time limit for receipt of tenders or requests to participate:
14.8.2009 - 12:00.
IV.3.5) Language(s) in which tenders or requests to participate may be
drawn up: English.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) THIS IS A RECURRENT PROCUREMENT: No.
VI.2) CONTRACT(S) RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY
COMMUNITY FUNDS: No.
VI.4) PROCEDURES FOR APPEAL
VI.4.1) Body responsible for appeal procedures: Chief Registrar, The High
Court, Four Courts, Inns Quay, IRL-Dublin 7. E-mail: courts.ie. Tel. +353
18886000.
VI.5) DATE OF DISPATCH OF THIS NOTICE: 16.7.2009.
Please note that this notice is for your information only.
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