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Stakeholder Satisfaction Surverys

Request For Proposals

General Information
Country:   Australia
City/Locality:   ACT Canberra
Notice/Contract Number:   aus:innovationsssrft
Publication Date:   May 21, 2009
Deadline:   Jun 18, 2009
Buyer:   Department of Innovation Industry Science and Research
Original Language:   English

Contact Information
Address:   RFT Project Officer
Australia
Telephone:   0000000000
Email:   Click here

Goods, Works and Services

 

Original Text

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ATM IDInnovation SSS RFT
AgencyDepartment of Innovation, Industry, Science and Research
Category80141511 - Market research paper surveys
Close Date & Time18-Jun-2009 3:00 pm (ACT Local time)
Publish Date21-May-2009
Location

ACT

Canberra

ATM
Type		Request for Tender
Go to ATM Documents
Go to Lodgement Page
Description- The consultancy services required involve the undertaking of stakeholder satisfaction surveys in 2009, 2010 and 2011. The Department's previous stakeholder surveys will provide the basis for the surveys. It is expected that 1,800 to 2,000 interviews will be conducted across the three surveys.
- The objective of the consultancy is the conduct, analysis and reporting of three rigorous stakeholder satisfaction questionnaires, one in each year of 2009, 2010 and 2011. The results of these surveys will provide the Department with a useful barometer of how well Division's within the Department are interacting with their stakeholders, and to give a Departmental benchmark against which Divisions can measure their performance.
- The survey will build on the work of previous stakeholder satisfaction surveys. To the extent possible, the specific questions asked in previous surveys will be repeated in the 2009, 2010 and 2011 surveys to provide an indication of trends in stakeholder views. However, some quantitative and open-ended questions may be added.
- The data will be collected at the activity level, allowing the results to be aggregated to the outcome level for performance monitoring and reporting, and on a division/branch basis to assist in identifying opportunities for business improvement.
- The Department's requirements are set out in more detail in Schedule 1.
- Any contract entered into as a result of this RFT will be based on the Draft Form of Contract. However, the Department may vary the terms and conditions (see clause 26(a).
Conditions for Participation- The tenderer and any subcontractors proposed in the tender must not be named as not complying with the Equal Employment Opportunity for Women in the Workplace Act 1999 (Cth)
- The tenderer and any subcontractors proposed in the tender are not insolvent, bankrupt, in liquidation, or under administration or receivership
Timeframe for DeliveryThe consultancy services required involve the undertaking of stakeholder satisfaction surveys in 2009, 2010 and 2011 (with possible extension options in 2012 and 2013).
Address for Lodgement

Tenders must be lodged electronically using AusTender

Contact OfficerRFT Project Officer
Phone Number0000000000
Email Addressstakeholdersurvey@innovation.gov.au

Original notice
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