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IRL-Dublin: customer services

Contract Award

General Information
Country:   Ireland
City/Locality:   DOYBLINO
Notice/Contract Number:   eu:190209-2008
Publication Date:   Jul 24, 2008
Buyer:   DEPARTMENT OF SOCIAL & FAMILY AFFAIRS
Original Language:   English

Contact Information
Address:   DEPARTMENT OF SOCIAL & FAMILY AFFAIRS
DUBLIN, IRELAND
Ireland
Web Site:   http://www.welfare.ie

Goods, Works and Services

 

Original Text

      view in:

Notice Type: 2280
-
Contract award
Regulation of Procurement: European Communities, with participation by GPA countries
EU Official Journal Publication: 142/2008
, #
190209-2008
Referenced Document Number: 66557-2008
Contract Nature: Service contract
Procedure Type: Contract awards
Type of Bid Required: Not applicable
Awarding Criteria: The most economic tender
Successful Bidder: NAME AND ADDRESS OF ECONOMIC OPERATOR TO WHOM THE CONTRACT HAS BEEN
AWARDED: Grant Thorton, 24-26 City Quay, IRL-Dublin 2.

Summary:
CONTRACT AWARD NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Department of Social & Family
Affairs, 157-164 Townsend Street, Contact: Regional Director's Office,
Attn: Carol McGann, IRL-Dublin Dublin 2. Tel. 003 53 16 73 20 73. E-mail:
custface.RFT@welfare.ie.
Internet address(es):
General address of the contracting authority: http://www.welfare.ie.
Address of the buyer profile: http://www.etenders.gov.ie/search/
Search_AuthProfile.aspx?ID=AA02344.
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
Ministry or any other national or federal authority, including their
regional or local sub-divisions.
General public services.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting authority:
Award of Business Consultancy support to Conduct a Review of Department's
Customer Facing Services.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category No 11.
Main place of performance: Republic of Ireland.
NUTS code IE.
II.1.4) Short description of the contract or purchase(s): Award of
contract for a strategic review of its customer facing services to
determine what services will be delivered in the Department's frontline
environment in the future.
Note: Further information relating to this notice may be available on the
eTenders Web Site at http://www.etenders.gov.ie/Search/
Search_Switch.aspx?ID=69285.
II.1.5) Common procurement vocabulary (CPV): 74423000.
II.1.6) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.2) TOTAL FINAL VALUE OF CONTRACT(S)
II.2.1) Total final value of contract(s): Value: 151 575 EUR.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Open.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of
1. Understanding of the scope the project and business issues involved.
Weighting: 10.
2. Quality, comprehensiveness and suitability of the proposed methodology,
project plan, project management including quality assurance and risk
management. Weighting: 15.
3. Previous experience of the Vendor in developing solutions in the area
of customer facing services. Weighting: 25.
4. Proven ability, experience and expertise of proposed personnel in
conducting similar reviews. Weighting: 30.
5. Overall cost. Weighting: 20.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.2) Previous publication(s) concerning the same contract: Contract
notice
Notice number in OJ: 2008/S48-066557 of 8.3.2008.
SECTION V: AWARD OF CONTRACT
CONTRACT NO:
TITLE: To Conduct a Strategic Review of Customer Facing Services.
V.1) DATE OF CONTRACT AWARD: 15.7.2008.
V.2) NUMBER OF OFFERS RECEIVED: 4.
V.3) NAME AND ADDRESS OF ECONOMIC OPERATOR TO WHOM THE CONTRACT HAS BEEN
AWARDED: Grant Thorton, 24-26 City Quay, IRL-Dublin 2.
V.4) INFORMATION ON VALUE OF CONTRACT If annual or monthly value:
SECTION VI: COMPLEMENTARY INFORMATION
VI.2) ADDITIONAL INFORMATION: (ET Ref:69285).
VI.4) DATE OF DISPATCH OF THIS NOTICE: 22.7.2008.
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