IRL-Dublin: telephone-answering services

Request For Proposals

Country:

Ireland

City/Locality:

DOYBLINO

Notice/Contract Number:

eu:263649-2006

Publication Date:

Dec 23, 2006

Deadline:

Jan 22, 2007

Buyer:

COMMISSION FOR TAXI REGULATION

Original Language:

English

Address:

COMMISSION FOR TAXI REGULATION
DUBLIN, IRELAND
Ireland

Web Site:

www.taxiregulator.ie

view in:

Notice Type: 22M0 - Contract notice
Regulation of Procurement: European Communities, with participation by GATT countries
EU Official Journal Publication: 245/2006, #263649-2006
Referenced Document Number: 251411-2006
Contract Nature: Service contract
Procedure Type: Competitive dialogue
Type of Bid Required: Not defined
Awarding Criteria: Not applicable

Summary:
CONTRACT NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Commission for Taxi
Regulation, 35 Fitzwilliam Square, Attn: Jill Barry, IRL-Dublin 2. E-mail:
jbarry@taxiregulator.ie.
Internet address(es):
General address of the contracting authority: www.taxiregulator.ie.
Further information can be obtained at: As in above-mentioned contact
point(s).
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained at:
Etenders Govenment Website, IRL-. URL: http://www.etenders.gov.ie.
Tenders or requests to participate must be sent to: As in above-mentioned
contact point(s).
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
Body governed by public law.
General public services.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting authority:
The design, implementation and pilot operation of a contact management
model.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category: No 27.
Main place of performance: Dublin
NUTS code: IE.
II.1.3) The notice involves: A public contract.
II.1.5) Short description of the contract or purchase(s): The Commission
for Taxi Regulation wishes to engage in a Competitive Dialogue Procedure
relating to the design, implementation and pilot operation of a Contact
Management Model. The contract will cover a period of 1, 2 or 3 years
depending on the outcome of this Competitive Dialogue Procedure.
The Commission currently operates a fully-outsourced contact management
model which handles all direct phone contact with the Commission. This
service handles between 500 and 800 calls a day. It is envisaged that this
level will reduce over time. The service includes:
A lo-call number for members of the public seeking general information or
information on how to make a complaint or commendation about a small
public service vehicle operator or service.
A lo-call number for small public service vehicles (SPSV) operators that
deals with a wide range of industry queries.
For further information please see the Descriptive Document which is
available to download from www.etenders.gov.ie.
Note: Further information and additional documentation relating to this
notice may be available on the eTenders Web Site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=43625.
II.1.6) Common procurement vocabulary (CPV): 74831100, 74831110,
64214200.
II.1.7) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.1.9) Variants will be accepted: Yes.
II.2) QUANTITY OR SCOPE OF THE CONTRACT
II.2.2) Options: Yes.
Description of these options: Contract will be for 1, 2 or 3 years at the
discretion of the contracting authority subject to annual review and
satisfactory performance.
II.3) DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION: Duration in
months: 36 (from the award of the contract).
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required: Not applicable.
III.1.2) Main financing conditions and payment arrangements and/or
reference to the relevant provisions regulating them: To be agreed with
the successful tenderer.
III.1.3) Legal form to be taken by the group of economic operators to
whom the contract is to be awarded: A grouping if successful must be
prepared to contract as a single entity having joint and several
liability.
III.1.4) Other particular conditions to which the performance of the
contract is subject: No.
III.2) CONDITIONS FOR PARTICIPATION
III.2.2) Economic and financial capacity: Information and formalities
necessary for evaluating if requirements are met: Please see Qualification
Questionnaire contained within the Descriptive Document available to
download from www.etenders.gov.ie.
Minimum level(s) of standards possibly required: Please see Qualification
Questionnaire contained within the Descriptive Document available to
download from www.etenders.gov.ie.
III.2.3) Technical capacity: Information and formalities necessary for
evaluating if requirements are met: Please see Qualification Questionnaire
contained within the Descriptive Document available to download from
www.etenders.gov.ie.
Minimum level(s) of standards possibly required: Please see Qualification
Questionnaire contained within the Descriptive Document available to
download from www.etenders.gov.ie.
III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.2) Legal entities should indicate the names and professional
qualifications of the staff responsible for the execution of the service:
Yes.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Competitive dialogue.
IV.1.2) Limitations on the number of operators who will be invited to
tender or to participate: Envisaged minimum number: 5.
Objective criteria for choosing the limited number of candidates: It is
envisaged that at least 5 will be invited into a competitive dialogue but
the precise number will depend upon the quality of the qualifications
questionnaires received.
IV.1.3) Reduction of the number of operators during the negotiation or
dialogue: Recourse to staged procedure to gradually reduce the number of
solutions to be discussed or tenders to be negotiated yes.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of the criteria stated in the specifications, in the invitation to
tender or to negotiate or in the descriptive document.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.2) Previous publication(s) concerning the same contract: Prior
information notice
Notice number in OJ: 2006/S 235-251411 of 9.12.2006.
IV.3.3) Conditions for obtaining specifications and additional documents
or descriptive document
IV.3.4) Time-limit for receipt of tenders or requests to participate:
22.1.2007 - 12:00.
IV.3.5) Date of dispatch of invitations to tender or to participate to
selected candidates: 5.2.2007.
IV.3.6) Language(s) in which tenders or requests to participate may be
drawn up: English.
Other: Irish.
SECTION VI: COMPLEMENTARY INFORMATION
VI.3) ADDITIONAL INFORMATION: The Commission for Taxi Regulation reserves
the right to award contracts to two or more tenderers.
The Commission will not be responsible for any costs, charges or expenses
incurred by candidates or tenderers involved in this contract award
process.
Contract award may be subject to approval by the competent authorities.
THE FOI Act applies to the Commission for Taxi Regulation and therefore
all candidates should indicate whether any of the information provided by
them in the course of this competitive dialogue procedure is to be treated
as sensitive commercial information which should remain confidential to
the Commission.
The successful tenderer(s) will be required to furnish a valid tax
clearance certificate from the Irish Revenue Commissioners.
Contract award may be subject to satisfactory performance at interview.
It is the policy of the Commission for Taxi Regulation in accordance with
EU procurement rules to publish the value of contracts awarded to
successful tenderers in the Official Journal of the EU.
The Process:
Applications
In order to be selected for participation in the competitive dialogue,
applicants must meet the objective and non-discriminatory criteria and
rules for participation set out in the qualification questionnaire which
is incorporated in the Descriptive Document available to download from
www.etenders.gov.ie.
Dialogue
The Commission reserves the right to reduce the number of solutions to be
discussed by applying the award criteria stated in the Descriptive
Document. All applicants and those admitted to this competitive dialogue
are assured that, subject to Freedom of Information obligations, the
solutions proposed by them or confidential information communicated by
them in the course of the competitive dialogue procedure will not be
revealed to other parties, whether or not these are participants in the
competitive dialogue, without the express permission of the parties in
question.
Final Tender Submission
Participants deemed suitable following the competitive dialogue will be
invited to submit final tenders. Tenders will then be assessed on foot of
the original stated award criteria and rules in order to identify the most
economically advantageous tender(s). Tenderers may be asked to clarify
certain aspects of their tenders or to confirm any commitments contained
in their tenders prior to any decisions on award being made.
Conclusion of Process
The successful tenderer will be required to enter into an appropriate
service level agreement for the delivery of the services. The Commission
reserves the right at its sole discretion not to award any contract
following the conclusion of this competitive dialogue.
(ET Ref: 43625).
VI.4) PROCEDURES FOR APPEAL
VI.4.1) Body responsible for appeal procedures: High Court, Chief
Registrar, Four Courts, Inns Quay, IRL-Dublin 7. Tel. . URL:
www.courts.ie. Fax .
VI.4.3) Service from which information about the lodging of appeals may
be obtained: Contact your solicitor, IRL-.
VI.5) DATE OF DISPATCH OF THIS NOTICE: 21.12.2006.

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IRL-Dublin: telephone-answering services

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