UK-London: computer-related services

Country:

United Kingdom

City/Locality:

LONDINO

Notice/Contract Number:

eu:173495-2008

Publication Date:

Jul 8, 2008

Deadline:

Aug 25, 2008

Buyer:

LONDON BOROUGH OF LEWISHAM

Original Language:

English

Address:

LONDON BOROUGH OF LEWISHAM
LONDON , LONDON
United Kingdom

Web Site:

www.lewisham.gov.uk

Notice Type: 2210
-
Contract notice
Regulation of Procurement: European Communities, with participation by GPA countries
EU Official Journal Publication: 130/2008
, #
173495-2008
Contract Nature: Service contract
Procedure Type: Open procedure
Type of Bid Required: Global tender
Awarding Criteria: The most economic tender

Summary:
CONTRACT NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): London Borough of Lewisham,
Lewisham Town Hall, Catford Road, Attn: Mike Hurst, UK-London SE6 4RU.
Tel. (44) 20 83 14 65 56. E-mail: mike.hurst@lewisham.gov.uk. Fax (44) 20
83 14 30 92.
Internet address(es):
General address of the contracting authority: www.lewisham.gov.uk.
Address of the buyer profile: http://www.lewisham.gov.uk/Business/
TendersAndContracts/.
Further information can be obtained at: As in above-mentioned contact
point(s).
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained at:
As in above-mentioned contact point(s).
Tenders or requests to participate must be sent to: As in above-mentioned
contact point(s).
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
Regional or local authority.
General public services.
The contracting authority is purchasing on behalf of other contracting
authorities: yes.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting authority: IT
System - Integrated Adult Social Care Information System.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category: No 07.
Main place of performance: Within the Greater London area.
NUTS code: UKI.
II.1.3) The notice involves: A public contract.
II.1.5) Short description of the contract or purchase(s): The service is
for the development, supply and implementation of an Integrated Adult
Social Care Information System. The service will include, but is not
limited to: - Supply of a modular workflow system (preferably
web-based/thin client, with no client-side installation required) to
support care management processes for the delivery of Adult Social Care
Services. - Integrated financial modules for monitoring budgetary
commitments of care provisions, service users' financial assessments,
billing and payments for Adult Social Care Services. - Development of
system modules/functionality for personalisation of Adult Social Care
services including personal budgets, self-directed support and
self-assessments. - Services for installation of the system for testing,
training and the 'live' environment. - Systems configuration services. -
Data migration advice and services (if necessary). - Business Process
Modelling to optimise use of the system. - Training of key personnel
(systems Administrators, project team, train the trainer). - Interfaces to
other Council systems, e.g. Corporate Finance System, Customer
Relationship Management (CRM) System.
II.1.6) Common procurement vocabulary (CPV): 72500000, 72300000.
II.1.7) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.1.8) Division into lots: Yes.
Tenders should be submitted for: all lots.
II.1.9) Variants will be accepted: No.
II.2) QUANTITY OR SCOPE OF THE CONTRACT
II.2.1) Total quantity or scope: The project seeks to provide a new
Integrated Adults Social Care Information System for the procurement
partnership between the London Borough of Lewisham (LBL), London Borough
of Islington (LBI), Royal Borough of Kensington and Chelsea (RBKC) and the
Royal Borough of Kingston-upon-Thames (RBKT). The new system will replace
the existing Adult Social Care Case Management Systems in these boroughs,
depending on the outcome of this tendering exercise and individual
Authority preferences. Separate contracts will be entered into with
individual authorities upon the terms and conditions that will be sent to
all tenderers. The participating authorities reserve the right to enter
into a consortium arrangement with the chosen tenderer, depending on the
bids received (especially regarding Lot 2 for System Development in
relation to Self Directed Support). Tenderers will be required to include
in their pricing schedule a rebate mechanism, which will depend on the
number of authorities participating. Any other authorities wishing to
participate in this arrangement must do so via the existing participating
authorities, and must first contact the London Borough of Lewisham for
full details. This is to ensure the correct application of the rebate
mechanism and to ensure proper monitoring of the contract. The consortium
of authorities is willing to explore the option of a supplier-hosted
Shared System that is secure and partitioned by Authority. Tenderers are
asked to provide pricing for supply, installation and maintenance of a
hosted system, if this option is available.
Estimated value excluding VAT: EUR.
II.2.2) Options: Yes.
Description of these options: The contract is for an initial period of 3
years, with the possibility of 2 further extensions of 2 years in duration
each (a total maximum of 7 years), at the discretion of participating
Councils.
Provisional timetable for recourse to these options: in months: 36 (from
the award of the contract)
Number of possible renewals: Range: between 1 and 2.
II.3) DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION: Duration in
months: 36 (from the award of the contract).
INFORMATION ABOUT LOTS
LOT NO 1
TITLE: Supply and Implementation of System
1) SHORT DESCRIPTION: Supply and implementation of an Integrated Adult
Social Care Information System to support care management processes
(Contact, Referral, Assessments, Care Planning, Service commissioning and
management, and reviews) for the delivery of Adult Social Care Services.
2) COMMON PROCUREMENT VOCABULARY (CPV): 72500000, 72300000.
3) QUANTITY OR SCOPE: See VI.3 (Lot 1) for details.
LOT NO 2
TITLE: System Development
1) SHORT DESCRIPTION: Development and implementation of system
modules/functionality for personalisation of Adult Social Care services
including personal budgets, self-directed support and self-assessments. A
partnership of authorities will direct the development of the product to
ensure that it meets their requirements.
2) COMMON PROCUREMENT VOCABULARY (CPV): 72500000, 72300000.
3) QUANTITY OR SCOPE: See VI.3 (Lot 2) for details.
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required: A Parent Company Guarantee
and/or a Performance Guarantee Bond may be required.
III.1.4) Other particular conditions to which the performance of the
contract is subject: Yes.
Bidders must be able to demonstrate the successful implementation of Lot 1
functionality at a live site in one other public sector organisation of
such an Integrated Adult Social Care Information System. Such a system
must be broadly comparable to that described in the Specification of
Requirements. If tenderers are bidding as a Prime Contractor but with
consultants or sub-contractors advising on, implementing or maintaining
the system, the name(s) and address(es) of the other organisation(s)
involved must be stated. In this case, each organisation within the
sub-contract must complete a copy of the Business Questionnaire, and
ensure that all Business Questionnaires and supporting documentation are
submitted together with the tender bid. A covering letter explaining the
nature of the relationship/sub-contract must also be provided.
III.2) CONDITIONS FOR PARTICIPATION
III.2.2) Economic and financial capacity: Information and formalities
necessary for evaluating if requirements are met: As set out in the tender
documents.
III.2.3) Technical capacity: Information and formalities necessary for
evaluating if requirements are met: As set out in the tender documents.
III.2.4) Reserved contracts: No.
III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1) Execution of the service is reserved to a particular profession:
No.
III.3.2) Legal entities should indicate the names and professional
qualifications of the staff responsible for the execution of the service:
Yes.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Open.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of the criteria stated in the specifications, in the invitation to
tender or to negotiate or in the descriptive document.
IV.2.2) An electronic auction will be used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.1) File reference number attributed by the contracting authority:
Contract-015329.
IV.3.2) Previous publication(s) concerning the same contract: No.
IV.3.3) Conditions for obtaining specifications and additional documents
or descriptive documentTime limit for receipt of requests for documents or
for accessing documents: 18.8.2008.
Payable documents: no.
IV.3.4) Time-limit for receipt of tenders or requests to participate:
25.8.2008 - 12:00.
IV.3.6) Language(s) in which tenders or requests to participate may be
drawn up: English.
IV.3.7) Minimum time frame during which the tenderer must maintain the
tender: Duration in month(s): 12 (from the date stated for receipt of
tender).
IV.3.8) Conditions for opening tenders: Date: 25.8.2008 - 12:00.
Place: Lewisham Town Hall.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) THIS IS A RECURRENT PROCUREMENT: No.
VI.2) CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU
FUNDS: No.
VI.3) ADDITIONAL INFORMATION: Lot 1: - Adult Social Care case management
from Contact, Referral, Assessments (Overview and Specialists), Care
Planning, Service commissioning and management, and reviews for the
delivery of Adult Social Care Services. - Case Management and Risk
Management system with appropriate alerts and triggers for intervention
and reviews. • Support for Hospital discharge process. - Provision of
intermediate care. - Management of long term condition. - Packages of
support with a health and/or nursing care element. - Carer assessment and
support. - Complaints/Compliments system (optional) or integration with
external Complaints systems. - Support a 1-stop shop approach which could
be accessed by phone, e-mail, internet or at accessible community
locations - integration with front office CRM system. - Integration with
Tele-care and Linkline. - Flexibility to record provision of emergency
services at the point of contact. - Support provision of direct payment to
service users. - Identifying and addressing concerns about vulnerable
family including children’s welfare and with links to ICS. - Functionality
to help minimise the risk of abuse and neglect of vulnerable adults
(Protection of Vulnerable Adults). - Commissioning and contracting of
adult social care services by local authorities including provider
management and payments. - Service user financial assessments and billing
for services. - Integrate care and financial management for budgetary
planning and control. - Support the new local performance framework
(National Indicator Set) for indicators for adult social care and health
care partners. - Support implementation of Electronic Social Care Record
or integrate with external Electronic Record and Document Management
System. - Community equipment services (optional) – consistent with the
retail market model. - Home care scheduling and rostering (optional). -
Supporting People functionality (optional) or integrate with external
Supporting People systems. - Links to NHS in line with SCIP (Social Care
Integration Project) and ability to link to "local" NHS systems such as
RiO/Electronic Patient Journal (EPJ). - Support for Sensory Impairment
services. - Management of NHS funded client care. Lot 2 (includes Lot 1
functionality, and the following in addition) - Support self-determination
of care so that Adult care services can be personalised. - Information
sharing and integration of services between social care, primary care,
community-based health provision, housing, employment, benefits advice and
educational/training support. - Support a common assessment process of
individual social care needs with an emphasis on self-assessment and care
planning. - Resource Allocation system to set individual/personal budgets.
- Support person-centred planning and self directed support to define
individually tailored packages, i.e. Social care users and their
carers/families to commission their own services within the personal
budget/individual budgets allocated to them and the system to have the
facility for the users/carers to record them. - Aggregate individual
assessments to feed into the new statutory requirement of Joint Strategic
Needs Assessment. - Universal information and advice for people needing
services and their carers – web-based links to third sector organizations.
- Support for self-funders (Community-based and in placements). -
Functionality to include family members' and carers’ views as partners in
care. Highlight where these seem at odds with the person using the
service. - System to support integrated working with children’s service
including transition planning and tracking and parent carers – ability to
share demographics and family linkages between Children's and Adult
Service users, add case notes across Adult/Children’s systems and permit
allowable views of the Electronic Social Care Record.
VI.5) DATE OF DISPATCH OF THIS NOTICE: 3.7.2008.

UK-London: computer-related services

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