UK-London: customer services

Country:

United Kingdom

City/Locality:

LONDINO

Notice/Contract Number:

eu:76369-2008

Publication Date:

Mar 21, 2008

Buyer:

IDENTITY AND PASSPORT SERVICE FOR THE UNITED KINGDOM (IPS)

Original Language:

English

Address:

IDENTITY AND PASSPORT SERVICE FOR THE UNITED KINGDOM (IPS)
LONDON
United Kingdom

Web Site:

www.ips.gov.uk

Notice Type: 2280
-
Contract award
Regulation of Procurement: European Communities, with participation by GPA countries
EU Official Journal Publication: 57/2008
, #
76369-2008
Referenced Document Number: 139638-2007
Contract Nature: Service contract
Procedure Type: Contract awards
Type of Bid Required: Not applicable
Awarding Criteria: The most economic tender
Successful Bidder: NAME AND ADDRESS OF ECONOMIC OPERATOR TO WHOM THE CONTRACT HAS BEEN
AWARDED: Post Office Ltd, 80-86 Old Street, UK-London EC1V 9NN.

Summary:
CONTRACT AWARD NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): Identity and Passport Service
for the United Kingdom (IPS), Globe House, 89 Eccleston Square, Attn:
Designated Officer (Third Party Counter Services Procurement), UK-London
SW1V 1PN. Tel. (44) 20 71 47 86 85. E-mail: ipstpcsproc@ips.gsi.gov.uk.
Fax (44) 20 71 47 86 83.
Internet address(es):
General address of the contracting authority: www.ips.gov.uk.
I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES:
Ministry or any other national or federal authority, including their
regional or local sub-divisions.
General public services.
The contracting authority is purchasing on behalf of other contracting
authorities: yes.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting authority:
UK-London: 3rd party counter services-passport application form check &
send service.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category No 27.
Main place of performance: UK.
NUTS code UK.
II.1.3) The notice involves: The conclusion of a framework agreement.
II.1.4) Short description of the contract or purchase(s): The Supplier is
required to provide passport application form "Check & Send" and related
services, to members of the public who wish to pay to have their passport
application forms and associated documentation checked for completeness,
prior to onward secure despatch to IPS for processing. The successful
Service Provider in being granted a concession to provide "Check & Send"
services to the public will generate income through charging a handling
fee to those members of the public who wish to buy the service. The
Supplier is required to provide the service on a national basis and
requires a national infrastructure of premises with straight forward
access for all members of the public, which can meet IPS' requirements for
security and handle an annual intake of Check & Send applications in
excess of 250 000. Customer services. Administration services. Government
services. Supporting services for the government. Administrative services
related to tourism affairs. Post and courier services. Logistics services.
II.1.5) Common procurement vocabulary (CPV): 74423000, 75131000,
75125000, 75100000, 64100000, 75130000, 63600000.
II.1.6) Contract covered by the Government Procurement Agreement (GPA):
Yes.
II.2) TOTAL FINAL VALUE OF CONTRACT(S)
II.2.1) Total final value of contract(s): Value: 1 GBP.
Excluding VAT.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Restricted.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of
1. Understanding the Business Requirement. Weighting: 10.
2. Service Delivery. Weighting: 15.
3. Customer Care. Weighting: 20.
4. Management and Training of Staff. Weighting: 15.
5. Security and Audit. Weighting: 10.
6. Invoice Payment and Reconciliation. Weighting: 10.
7. Assurance and Acceptance Requirements. Weighting: 10.
8. Additional Services. Weighting: 5.
9. Price. Weighting: 5.
IV.2.2) An electronic auction was used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.2) Previous publication(s) concerning the same contract: Contract
notice
Notice number in OJ: 2007/S 113-139638 of 15.6.2007.
SECTION V: AWARD OF CONTRACT
TITLE: UK-London: 3rd counter services-passport application form check &
send service.
V.1) DATE OF CONTRACT AWARD: 31.1.2008.
V.2) NUMBER OF OFFERS RECEIVED: 2.
V.3) NAME AND ADDRESS OF ECONOMIC OPERATOR TO WHOM THE CONTRACT HAS BEEN
AWARDED: Post Office Ltd, 80-86 Old Street, UK-London EC1V 9NN.
V.5) THE CONTRACT IS LIKELY TO BE SUB-CONTRACTED: No.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY
COMMUNITY FUNDS: No.
VI.2) ADDITIONAL INFORMATION: GO reference: GO 08031810.
VI.3) PROCEDURES FOR APPEAL:
VI.3.1) Body responsible for appeal procedures: Please see VI.4.2.
Body responsible for mediation procedures:
Identity and Passport Service for the United Kingdom (IPS), Globe House,
89 Eccleston Square, UK-London SW1V 1PN.
VI.3.3) Service from which information about the lodging of appeals may
be obtained: Please see VI.4.2.
VI.4) DATE OF DISPATCH OF THIS NOTICE: 18.3.2008.

UK-London: customer services

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